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| Customer Care |
| Get the Results You Want |
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LabVantage has an effective answer for achieving peak performance in the lab -- and a comprehensive customer care program ensuring you with consistent, professional results.
We have one of the largest technical support organizations in the industry. Customers can be assured of speaking with a LIMS expert for troubleshooting assistance and for answers to questions pertaining to installation and system operations. The LabVantage Customer Care offers:
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VantageCare: our 24/7 Customer Care website |
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Software issue reporting via phone or Internet |
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Phone support through local offices during regular business hours |
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Emergency response time of within one working hour, during regular support hours |
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Software installation support |
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Basic database support |
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Product updates and enhancements |
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Educational conferences , where you can learn from LabVantage staff and trade ideas and experiences with other LabVantage users |
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Customer webinars for periodic software and services updates |
VantageCare is LabVantage's centralized Customer Care site, which enables our customers to submit product issues and inquiries, search known product issues and status, as well as, download patches, software releases and technical documents for both SAPPHIRE and SQL*LIMS users.
To access VantageCare, please click here or use the login box on the top right of this page. If you do not have a user account, contact Customer Care at vantagecare@labvantage.com to request your log-on access.
| Customer Care Contact Numbers |
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Toll-free telephone hotline support Monday through Friday between 5:30AM and 5:30PM (Pacific Standard Time). |
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SAPPHIRE Customer Hotline: 877.477.LIMS (5467)
SQL*LIMS Customer Hotline: 800.762.LIMS (5467)
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| Europe |
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Toll-free telephone hotline support Monday through Friday between 09:00AM and 17:30 (Central European Time). |
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Unified European Customer Hotline: 00800-7222-2000 |
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Technical support is provided in English, as well as in many local languages. |
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Asia/
Pacific
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Mail support hotline support Monday through Friday between 8:00AM – 4:00PM (Singapore) 10AM – 6 pm (Sydney) |
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SAPPHIRE Customer Hotline: +81 366 887 236 |
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email APAC-LabVantage-Support |
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Technical support is provided in English |
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| Global |
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If you have immediate need of a service pack or patch for your product, please contact the LabVantage helpdesk at the hotline numbers listed above.
We can also assist you with database management, database tuning and optimization, virtualization, backup and recovery, system configuration, and much more. Please contact the Customer Care team to discuss your special support needs. If you would like to order additional support or consulting services, please contact a sales representative
SQL*LIMS User Community
The SQL*LIMS User Community on-line customer bulletin board is a great way to stay in touch with other SQL*LIMS customers in order to exchange ideas, best practices, download product information and more.
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