Flex Services for LIMS Configuration
High-touch, ongoing assistance for your LIMS investment
Focus on science, not your LIMS application
Managing and optimizing your LabVantage LIMS configuration to ensure it continues to meet your laboratory’s dynamic needs is challenging, as it requires our customers to maintain both the necessary staffing levels and expertise to address this on-going need.
LabVantage’s Flex protects our customers’ investments by proving a cost-effective, easy-to-access service focusing on these daily needs. This high-touch, ongoing assistance with our customers’ LIMS configuration allows us to become an extension of our customers’ team ; whether the service is leveraged for escalation or providing a zero-maintenance approach. Flex allows our customers to focus on the science supporting their core business, not the application designed to enable it.
Imagine the work you can get done with LabVantage Flex services:
- Configuration Management: Troubleshooting and providing resolution to L1, L2, L3 configuration and system customization issues.
- System Administration: Day-to-day system maintenance activities such as system monitoring and ticket management,
- System Enhancements: Incremental changes that improve the usability of LabVantage including workflow changes, report modifications, and master data updates.
How Flex Works
A dedicated Flex consultant manages your LIMS configurations, collaboratively consulting with you on your ongoing needs and challenges. Flex provides a “One LabVantage” approach with escalation paths throughout the entire global organization ensuring we can resolve any challenge. This interplay provides unmatched value as it speeds resolution to configuration issues and addresses the needs of the end-user community over LabVantage’s lifetime.
Subscription Levels to Meet Every Need
Flex services are available in subscription-based service levels to meet the needs of every customer – from organizations needing minimal configuration support to those looking for a zero-touch approach to LIMS configurations.
Why Flex?
With dedicated LabVantage Flex professionals serving you, you’ll have:
✔ Guaranteed access to system and configuration experts
✔ Reduced system interruptions and downtime
✔ More confidence in system operation and continuity
✔ Significantly reduced end user frustration
✔ No need for “shadow IT” to service the LIMS
✔ Best practices applied to configuration management and maintenance
